How We Saved a Client’s Cargo from Loss and Unjust Overpayments

When business faces unforeseen problems, not only money but also the right decisions matter.

A client came to us in a difficult situation: their cargo was held hostage by a dishonest forwarder. Without explanations or official documents — just a demand to pay $20,000, otherwise the cargo would not be released..

Problem

The truck was already in a closed customs area, and any delays threatened not only financial losses but total loss of the cargo.

The forwarder acted confidently: no documents, only verbal demands. The client didn’t know what to do — pay or take the risk?

❗ The Solution That Changed the Course of Events

We did not succumb to pressure and developed an unconventional but legally sound strategy that allowed the client to get out of the situation with minimal losses:

✔ Agreed with the driver and compensated for downtime, so we were not dependent on the forwarder.

✔ Used our own transport and organized transshipment — a key step that helped save the cargo.

✔ Conducted tough but professional negotiations, where instead of $20,000 the client paid only $12,000, preserving their goods and finances.

Result

The cargo was removed and delivered without losses, and the client avoided manipulation and huge expenses.

Conclusion

Such situations happen more often than it seems. Many companies lose money not knowing what to do. But business is not only numbers, it’s the ability to protect your interests.

It is important to understand: in international logistics, the cost of a mistake is too high. The question is, do you have a trusted partner who can pull you out when there seems to be no way out?

We don’t just consult — we solve real problems and protect our clients’ business.